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Customer Service Representative Job ID: 20113009 Location: USNYRochester Category: Customer Service/Support More information about this job: Overview: We ...
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We are currently hiring Call Center Representatives to work with SiriusXM Radio. Agents utilize our state of the art platform to speak with SiriusXM Radio customers. ...
Responsible for providing quick, friendly customer service by answering customers questions, providing purchase assistance and keeping shelves stocked. Assigned ...
Major Responsibilities:Receives customer inbound phone calls for false alarm call backs, placing alarm on test, RP call back, police department requests for ...
Responsible for providing quick, friendly customer service by answering customers questions, providing purchase assistance and keeping shelves stocked. Assigned ...
ShareThis Job!Customer Service RepTitle: Customer Service RepCustomer Service Rep State/Territory/Province: USNYLocation: VWR Education Last updated: 2/3/12 ...
For your reference, we have included the original job posting below.
Customer Service Representative
Job Number:
26849992
Company Name:
Confidential Company
Job Location:
Rochester, NY US
Job Category:
Customer Service
Customer Service Representative
BASIC FUNCTION The Customer Service representative works closely with the Project Coordinator, Project Manager, QVA Manager and installation subcontracting entities to ensure quality and provide professional customer satisfaction. EnerPath prides itself on great customer satisfaction and timely resolution responses. DUTIES AND RESPONSIBILITIES Projects / Programs 1. Assists customers with audit follow-up questions. Answers questions that customer may have with the presented program. 2. Assists customers with questions regarding subcontractors activities and schedules. 3. Assists Qualify Verification Assurance (QVA) representatives with field questions and customer specific documentation. 4. Resolves customer service related problems. Follows-up with customer when needed. Maintains accurate customer service records. 5. Takes all inbound calls from customers, documents complaints/issues, dispatches repair requests and follows-up with customers to assure resolution. 6. Provides general clerical and support of other departments when necessary 7. Must have the ability to learn program specific requirements and products. Must have the ability to troubleshoot on the fly. ORGANIZATIONAL RELATIONSHIPS Supervised by: Customer Service Manager Closely works with: Sales Field Service Project Management RECRUITMENT REQUIREMENTS Must possess excellent customer service skills with at least 3 years experience in heavy customer interactions. Strong clerical skills necessary to accurately assist and organize. Must have extensive experience with Microsoft Office Suite products. Ability to multi-task. Articulate with strong oral and written communication skills. Ability to work as a productive member of a team. Ability to work effectively in a fast-paced, changing, entrepreneurial work environment. Working knowledge applicable to the work to be performed. Ability to work a standard schedule 8am to 5pm with occasional weekends, nights, evenings and overtime, when necessary. Ability to work well under pressure while performing multiple tasks. Please send Resumes to [click on "Apply Online" button] (please put position title in subject line of email) Location: Rochester, NY Compensation: DOE Principals only. Recruiters, please don't contact this job poster. Category: Customer Service & Support
