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For your reference, we have included the original job posting below.
Customer Service Representative
Job Number:
25751922
Company Name:
MEDISYS
Job Location:
North York, ON CA
Job Category:
Customer Service
Customer Service Representative
TITLE Customer Service Representative, Insurance Medical Services STATUS Full-time, permanent LOCATION North York - 2001 Sheppard Avenue East POSITION SUMMARY Customer Service Representatives are on the front-line of our Insurance Medical Services division. The call centre handles all aspects of contact; inbound and calls, email communication as well as follow-up calls are required. Customer Service Representatives are responsible for taking and recording orders, assigning orders to health professionals and liaising with insurance agents and brokers. They act as they key contact for an assigned territory. MAJOR RESPONSIBILITIES Take phone orders; enter orders in system Coordinate paramedical services Update and maintain service provider files (based on territory) Deal with insurance agents/brokers Contact agents/brokers and give confirmation of completed services Responsible for special accounts, status reports, etc. Other related duties as required QUALIFICATIONS REQUIRED High school diploma Minimum of 1 year of experience in a high volume call centre or service centre Exceptional customer service skills; client service oriented Excellent communication, negotiation and interpersonal skills Demonstrated ability to work well under pressure and to maintain a positive attitude Must be able to multi-task and manage multiple modes of communication (email, phone, fax) Must be well-organized and meet deadlines on daily basis Possess strong typing/data entry skills Emotionally mature and able to handle difficult situations PLEASE TRANSMIT YOUR CV TO OUR HUMAN RESOURCES DEPARTMENT BY E-MAIL AT: ONTO@ PLEASE INDICATE THE POSITION TITLE IN THE SUBJECT LINE. We wish to thank all applicants in advance for their interest; however, only those who will be considered for an interview will be contacted. Please note that the masculine gender is only used to simplify the text. Medisys is an equal opportunity employer. Committed to employment equity, Medisys encourages applications from the four designated groups as identified in the Employment Equity Act. Accomodation will be provided in all parts of the hiring process as required under the Medisys Accomodation Policy. Applicants are required to make their needs known in advance.
