Answers the telephone within the 2nd ring, no more than three. * Completes secondary work assignments while consistently being interrupted with the primary work assignment of answering the phones. * Follows company procedure and guidelines at all times. * Assists Service Center Manager to carry through with the Dayton Freight Lines mission. * Assists the caller in a timely manner without rerouting the call to someone else. * Will always follow-up with special customer service situations and requ...