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For your reference, we have included the original job posting below.
CUSTOMER SERVICE REPRESENTATIVE
Job Number:
43982785
Company Name:
Berlin Packaging
Job Location:
Lisle, IL US
Job Category:
Customer Service
CUSTOMER SERVICE REPRESENTATIVE
Chances are you enjoy products supplied by Berlin Packaging every day! We are the nation's premier supplier of rigid packaging, with 22 consecutive years of record growth and sales approaching $700 million! We provide inventory management, warehousing, sourcing, design, and other value-added services to a broad range of industrial and consumer goods companies. With over 70 sales and warehouse locations, Berlin Packaging serves a multitude of markets including personal care, pharmaceutical and health care, food and beverage, chemical and industrial, veterinary, laboratory, and other vital sectors. Berlin Packaging’s enlightened, people-centric human resources strategy empowers employees and fosters a growth-oriented, entrepreneurial climate where “Anything is Possible!"
Currently we are seeking an ambitious, energetic individual to support our Freund Container division as a Customer Service Representative. This position is perfect for those who thrive on managing multiple accounts and tasks while providing world-class customer service support. In addition to being an excellent support for our customers, we are seeking a candidate with strong business acumen. The candidate will be required to think beyond the immediate scope of the job and understand the larger picture of the company.
Primary Duties Include:
Customer Experience: Build and maintain strong relationships with customer accounts and problem-solve to find creative solutions to customer inquiries
Order Management: Process, review, and maintain orders and act as a liaison between internal and external customers
Supplier Relations: Source product, negotiate pricing, and expedite orders to ensure on-time delivery
Project Management: Manage all internal aspects of customer accounts and coordinate with customers, sales, and procurement to understand current and upcoming projects
Requirements:
Minimum of 3 years customer service experience
Ability to successfully multi-task in a fast-paced environment
Inbound call experience, strong follow-up skills, attention to detail, and time management
This position requires an individual who is self-directed and detail-oriented with an inquisitive nature and the desire to solve problems
A strong work ethic with a positive "can-do" attitude and one who takes pride in the quality of their work
Bachelors degree in a business related discipline preferred
In return, we are prepared to offer an outstanding compensation and benefits package including a 401(k) with company match, a casual work environment, and a quarterly bonus based on the growth and profits your operation generates! If you are interested in making the most of your capabilities, we invite you to apply on line. Additionally, for more information visit our website at:
