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For your reference, we have included the original job posting below.
Customer Service Representative
Job Number:
44166509
Company Name:
GE
Job Location:
Houston, TX US
Job Category:
Customer Service
Customer Service Representative
Job Number 1470993 Business GE Energy Business Segment Energy - Oil & Gas About Us GE is working for a better future. Are you ready?For more than 125 years, GE has been respected for its performance and innovative spirit. GE people worldwide are dedicated to turning imaginative ideas into leading products and services that help solve some of the world's toughest problems. Start your career on the right n our results-oriented team at GE Oil & Gas today! Posted Position Title Customer Service Representative Career Level Experienced Function Services Function Segment Fulfillment Operations Location United States U.S. State, China or Canada Provinces Texas City Houston Postal Code 77041-2668 Relocation Assistance No Role Summary/Purpose The Customer Service Representative is responsible for defined work or projects with moderate complexity. Follows an individual work plan and meets day-to-day short-term objectives. Has the ability to resolve issues through immediate action or short-term planning. Essential Responsibilities * In a call center environment, provide outstanding service and representation to external and internal customers through accurate order entry and call handling with superior, professional communications
* Support other Customer Service Representatives in the Customer Service Center (CSC) to meet and exceed customer expectations
* Work as a liaison between the customer, sales, product management, logistics for supply and demand and other corporate personnel
* Responsible for ensuring Field Support tasks are completed in a timely manner
* Responsible for understanding all SAP / ERP Standard Operating Procedures
* Ensure accuracy of documentation including shipping, invoicing and finance systems
* Responsible to process return of goods from customers
* Participate in departmental training programs
* Adhere to Customer Service Center Standard Operating Procedures Qualifications/Requirements * Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in customer service) Additional Eligibility Qualifications GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. Desired Characteristics * SAP / ERP Knowledge is preferred
* Strong problem solving skills
* Ability to multitask
* Strong sense of priority
* Ability to work independently and a strong team player
* Strong oral and written communication skills
* Strong interpersonal and leadership skills
* Sound business acumen
* Able to effectively interface with all levels of internal and external customers Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We're passionate about making life better with new ideas and technologies. We're diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. GE Energy is leading the field in the development, implementation and improvement of the products and technologies that harness our resources such as wind, oil, gas and water. GE Oil & Gas is a world leader in advanced technology equipment and services for all segments of the oil and gas industry, from drilling and production, LNG, pipelines and storage to industrial power generation, refining and petrochemicals. We provide pipeline integrity solutions, including inspection and data management, and also design and manufacture wire-line and drilling measurement solutions for the oilfield services segment. GE Oil & Gas employs more than 12,000 people worldwide and operates in over 100 countries. By working closely with our customers to execute, we deliver innovation when it's needed most - part of the innovation now! To stay connected with exciting news and the latest job opportunities from GE AMSTC, Aviation, Energy and Transportation, follow us on twitter:@geconnections
