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Listed below are the top 10 out of 31 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Cedar Rapids, IA
Responsible for the selling of Stryker Instruments products in accordance with budgeted objectives and to obtain maximum profitability and volume in relation ...
Winning comes with being the best. U.S. Cellular has earned the reputation as a leader in customer service. Truth is, our exceptional associates put us there. ...
American Income Life - Insurance Company - Cedar Rapids, IA US
Beginning a sales career this new year with American Income Life Insurance Company is your Opportunity Unlimited. We are looking for sales minded individuals ...
This position is responsible for delivering superior customer service while handling a large volume of inbound phone calls regarding cellular products and services. ...
U.S. Cellular Customer Service Representative U.S. Cellular is seeking Customer Service Representatives to deliver superior customer service while handling ...
The most important part of providing exceptional customer service for the worlds largest consumer electronics retailer is offering the very best experience ...
Personified - Talent Network - Cedar Rapids, IA US
U.S. Cellular is seeking Customer Service Representatives to deliver superior customer service while handling a large volume of inbound phone calls regarding ...
The Support Services Manager is responsible for effective service delivery to clients and supervising, guiding, and directing Coordinators and Direct Support ...
Answers the telephone within the 2nd ring, no more than three. * Completes secondary work assignments while consistently being interrupted with the primary ...
For your reference, we have included the original job posting below.
Customer Service Representative
Job Number:
26464715
Company Name:
Vangent
Job Location:
Cedar Rapids, IA US
Job Category:
Customer Service
Customer Service Representative
Temp Inbound Customer Service Rep I - MedicareCompany ProfileVangent is a leading global provider of Consulting, Systems Integration, Human Capital Management and Business Process Outsourcing services to government, commercial, education and healthcare organizations. Vangent is a diverse, prosperous and rewarding place to work, where our employees are provided with competitive benefits, educational assistance and career growth opportunities. Every employee is valued for their talents and contributions and takes pride in doing work that shapes the impact of services to our customers, aiding in the overall success of the company. Vangent is an Equal Opportunity Employer M/F/V/D. ResponsibilitiesAs a Customer Service Representative I, team members read scripted responses to beneficiary's questions dealing with basic information and educational topics such as:Provide knowledgeable responses to telephone inquiries in a courteous and professional ntain a current understanding of the processing procedures to respond to numerous phone ere to the Privacy Act as it relates to the confidentiality of information tinually look for and suggest process improvements, which will benefit Vangent and our customers (internal and external).Maintain up-to-date knowledge of CMS regulations and policies as they ist with the delivery of internal employee training for new and temporary employees as ort problems that occur and assist with the lize databases and written materials to look up and provide information to telephone pond to telephone inquiries within the set departmental staffing and time ntain appropriate documentation of phone be required to work Vangent scheduled holidays. Overtime may be form other related duties as erral's to the Social Security Administration for replacement Medicare cards, change of address, Medicare eligibility and vide information on general Medicare eligibility and information (e.g. General Enrollment Period and the Special Enrollment Period).Provide information on Medicare Prescription Drug Plans (enrollment and coverage).Enroll callers in Medicare Prescription Drug vide information on general topics on Medicare Advantage and Medigap t A and Part B covered and non-covered services, with the appropriate referrals and fulfillment'vide general claims information including appropriate transfers and icare Secondary Payer information with the appropriate referrals and fulfillment'low-up on Medicare Advantage Plans disenrollment status questions (e.g. if the caller is just checking to see if their disenrollment is effective).Media topics that are not related to Medicare Advantage plans and Medigap policies (e.g. Flu Campaign,Medicare surveys and social security mailings).QualificationsHigh School diploma or equivalent imum 6 months customer service/secretarial/telemarketing experience t be able to speak and read English clearly, professionally and t be able to type a minimum of 20 lity to effectively work within established contractual turnaround times t have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous ven ability to work as a member of a nish fluency is desirable, but not required. English fluency is CMS personnel will be required by contract to undergo program update training as the program changes.(Note: This i Category: Customer Service & Support
