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Listed below are the top 10 out of 81 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Baltimore, MD
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American Income Life - Insurance Company - Baltimore, MD US
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Roth Staffing Companies, L. P. - Lutherville Timonium, MD US
Ultimate Staffing Services is looking for customer service representatives for the Baltimore area. This is a great opportunity to work for an amazing company! ...
Nordstrom Rack is a division of Nordstrom, a fashion specialty retailer founded on a simple idea: offer customers the best possible service, quality, value ...
ONGOING Assist members, prospective members, providers, and/or external vendors with member health or provider benefit information, claim status, medical authorizations, ...
Pitney Bowes Management Services is a division of Pitney Bowes, Inc., a strong company with an 80 year history in mailing that expanded into all aspects of ...
For your reference, we have included the original job posting below.
Customer Service Representative
Job Number:
26804222
Company Name:
Confidential Company
Job Location:
Baltimore, MD US
Job Category:
Customer Service
Customer Service Representative
Arbitron Inc. is a media and marketing research firm serving radio broadcasters, cable companies, advertisers, advertising agencies and outdoor advertising companies. Arbitrons core businesses are measuring network and local market radio audiences across the United States; surveying the retail, media and product patterns of local market consumers; and providing application software used for analyzing media audience and marketing information data. The Company has developed the Portable People Meter, a new technology for media and marketing research. Through our Scarborough Research joint venture, Arbitron also provides additional media and marketing research services to the broadcast television, newspaper, out-of-home and online industries. We are looking for a Panel Relations Specialist, to join our PPM Panel Compliance Operations team located in Columbia, MD Resumes will be accepted until close of business September 13, 2010 Responsibilities: Accountable for maximizing panel performance rates by utilizing creative techniques to improve panelist compliance. Support and maintain high levels of panel quality by adhering to Arbitron procedures and methodology. Provide superior coaching, training, and follow-up to panelists via telephone contact. Provide meaningful detailed documentation of all panelist interactions so that further analysis can be performed. Use proven techniques to overcome objections and maximize panel participation. Build positive relationships with Arbitron panelists by providing them with ongoing support and follow-up. Maintain up-to-date panel information by performing regularly scheduled telephone surveys with PPM panelists. Assess and troubleshoot PPM equipment problems via analyzing system reports and telephone contact with panelists. Qualifications: Must possess strong persuasion and improvisational skills. Demonstrated experience in creating innovative solutions in a fast-paced, dynamic environment. Superior analytical and organizational skills. Excellent interpersonal skills with focus on customer service, ability to build positive relationships with people using phone contact. Must possess excellent problem solving skills and a keen attention to detail. At least 2 years experience in outbound call or customer service industries. Must work a non-standard work week including evenings and weekends Proficiency with Microsoft Outlook and Excel preferred. Bachelors degree in the social sciences preferred. Spanish Bilingual skills preferred. We believe a company is only as good as its people. Our mission is to create a diverse workplace where each individual is valued and respected. We offer a comprehensive employment package, including competitive compensation, excellent health care plans, 401K matching, tuition assistance, stock purchase, skill development, flexible work environment and more. Immigration Sponsorship will not be available for this position. Send your resume to: [click on "Apply Online" button] or Fax: Arbitron Inc., Attn: OE Recruiter, 9705 Patuxent Woods Drive, Columbia, MD. 21046 Resumes will be accepted until close of business September 13, 2010 Visit us at !! Equal Opportunity Employer M/F/D/V Location: Columbia, MD Compensation: TBD Principals only. Recruiters, please don't contact this job poster. Category: Customer Service & Support
