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For your reference, we have included the original job posting below.
Customer Service Rep/ CSR in Worcester, MA
Job Number:
43982701
Company Name:
Total Clerical
Job Location:
Worcester, MA US
Job Category:
Customer Service
Salary:
$12.00 - $14.00/hour
Customer Service Rep/ CSR in Worcester, MA
Job Description
*Customer Care Specialist provides callers with an unbiased presentation of programs in a various language to assist customers with application and eligibility requirements and program questions, transferring callers to other Call Center units as needed.
*The CSR accesses, reads, and interprets customers and provider data elements on the Network Information system.
*Customer Service Representative performs accurately all data entry functions to reflect customer activity/transactions within the call center
*Customer Care Professional/ Customer Service Rep answers customer questions regarding available providers based on data in the Network Information System.
*C.S.R. assists customers in problem resolution, as needed through the automated phone system who may communicate better in another language aside from English.
*CSR assists customers in the enrollment process, including open enrollment.
*CSR responds to customer phone inquiries either in English or another language in a prompt, courteous and concise manner.
*Documents all customer encounters in clear and concise logs.
*Meets all standards established for this position as outlined in the attached performance criteria.
*Performs other duties as may be assigned by management
Requirements:
Job Requirements
High school diploma, GED, or equivalent certification; background in health care, human services, or customer service; knowledge of California's health and social services programs, and geographical area; experience in data entry and telephone skills; experience working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently. Other combinations of education and experience will be considered
Must have a polite and courteous Customer Service manner
