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For your reference, we have included the original job posting below.
CUSTOMER SERVICE REP - CALL CENTER
Job Number:
38787713
Company Name:
Accurate Placement
Job Location:
CLEARWATER, FL US
Job Category:
Customer Service
CUSTOMER SERVICE REP - CALL CENTER
CUSTOMER SERVICE REP - CALL CENTER
Location:CLEARWATER, FL Job #708483 Date Posted: 10-26-11 Share
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Description
CUSTOMER SERVICE REPRESENTATIVES Location: 5225 Tech Data Drive,Clearwater Pay rate is$12.50an Hour with Insurance Must be able to start December 12, 2011
Two to five years of customer service support experienceof increasing variety and/or complexity.
REQUIREMENTS: AP Recruiters & Progress Energy Customer Service Test session will be Tuesday,November 15th, at 1:00 pm
START DATE: DECEMBER 12, 2011, 8 am to 5pm for Five Weeks-Paid Training ____________________________________________________________________________________________________________________________________________________
* JOB Responsibilities Include: Provide excellent customer service in a fast-paced environment using state-of-the-art computer systems; * The hours are worked on a rotational (monthly) shift schedule with shift Start times ranging between the hours of 7 a.m. to 12:30 p.m. Closing 8pm. Monday to Friday * Customer telephone inquiries in a professional, courteous, accurate and effective manner. * Types of telephone calls received include: request for service (connects/disconnects), high bill complaints and inquiries, power failures/interruptions, bill calculations and rate issues. * A minimum data entry/typing speed of35 key strokes per minute is requiredfor this position. * This position answers customer calls during outage and emergency situations that may occur during and beyond normal business hours. * Even though this is an in-bound customer service position,the expectations will be to offer/sell value-added products(surge protection, home wiring services, etc) and services to customers as well as answering questions related to products and services. * BILINGUAL IN SPANISH * Qualifications: Customer Service Representative (CSR) Passingtheaptitude testingis required for this positi
