Customer Service Rep

Customer Service Rep

Waste Management
Customer Service Rep





About Waste Management






Waste Management, a subsidiary of Waste Managment, Inc., has open Customer Service Agent positions to work from our offices in Anaheim, CA. The Customer Service Agent provides inbound ACD phone support for National Account customers. Acts as the liaison between customers, all levels within WM, and franchised or contracted third party haulers. Manages customer complaint issues, provides resolutions, and tracks outcomes. Requires good verbal communication skills.






Job Overview:

Waste Management

Location:
City:
Anaheim
State:
California
Zip:
92807
Country:
USA

Employment Type:
Full Time

Job Category:
Customer Service

Minimum Experience:
1 Year



Career Level:
Experienced (Non-Manager)

Education Level:
High School/GED



Job Title: Customer Service Rep

Job Description:
A successful Customer Service Agent agent will be responsible for:

* Professionally handle incoming requests via multiple communication channels and ensure that the issues are resolved to maintain service level agreements.
* Maintain outstanding customer relationships with all Clients and Vendors by addressing questions and concerns with accuracy and professionalism.
* Strong decision making and analytical abilities.
* Demonstrate passion for excellence with respect to treating and caring for customers.
* Continuously evaluate and identify opportunities to drive process improvements that positively impact our customer experience.
* Proficient in multi-tasking all areas of job responsibilities as defined by management.
* Highly developed sense of urgency, integrity and commitment to customer satisfaction.
* Maintain an Above Average or higher on monthly scorecards.
* Follow the Customer Care Standard Operating Procedures (SOP)
*

Qualifications:
* High school diploma or G.E.D
* 1 year in a fast paced customer service environment, but less than 3 years of previous experience required.
* Intermediate level understanding of Word, and Excel.
* Ability to type 35 words per minute or better.
* Excellent verbal and written communication skills.
* Ability to maintain an exceptional phone presence even in difficult or complex situations; able to respond, follow-up and record calls appropriately.
* Ability to enhance customer relationship through professional high quality communication.
* Accept ownership for solving difficult problems, and handling unusual situations.
* Ability to adjust to new circumstances; can handle operational changes with ease and confidence.
* Can identify difficult problems, their causes, and use proper judgment to implement appropriate solutions.
* Must be a team player willing to share ideas with others, identify where help is needed, to ensure productivity.
* Vital to have the ability to interact with co-workers and internal/external customers at all levels.
* Must be receptive to direction and coaching provided by management.t.
* Must be able to multi-task.
* Must be willing to relocate on your own.
* Internal candidate must be performing in an above average capacity in their current position and be an employee in good standing.
* Multi lingual Spanish/English/French skills are a plus.
AtWaste Management, each eligible employee receives a competitive total compensation package - Health Care Benefits, Life Insurance, Short Term Disability, Vacation, Personal Days, Stock Purchase Plan, Retirement plan, Tuition Reimbursement and more! Please note that benefits may vary by site.
EOE M/F/D/V