Customer Service

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For your reference, we have included the original job posting below.



Customer Service

Job Number:	38118206
Company Name:	Staffing Now
Job Location:	Hollywood, FL US
Job Categories:	Clerical & Administrative Customer Service
Salary:	$10.00 - $15.00/hour

General Duties

- Answering incoming calls

- Investigating and responding to the request

- Identifying if we handle the issue or should the call be forwarded to Vendor/Client

- Providing instructions on using our Website

- Answering emails (20 minute SLA)

- Investigating and responding to the request

- Identifying if we handle the issue or should the email be forwarded to Vendor/Client

- Providing instructions on using our Website

- Monitoring and responding to programs at a separate station

- Monitoring and executing orders in our system queues (20 Minutes SLA)

- Investigating and responding to the order depending on the queue

- Processing exception reports

- Processing cancellation reports

- Outbound calls to clients/vendors as needed on the exception orders

Requirements:

-Highschool Diploma

-Proficient in Microsoft Word, Excel

-Good writting skills

-Bilingual is a plus