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For your reference, we have included the original job posting below.
Customer Service - Full Time
Job Number:
42490987
Company Name:
Advance America
Job Location:
Salinas, CA US
Job Category:
Customer Service
Customer Service - Full Time
Consider Advance America for meeting your personal and professional goals!
As the nation's largest payday cash advance company, Advance America continually seeks professionals who care about helping others. The company is an equal opportunity employer and employs a diverse, professional full and part-time workforce that share values such as teamwork, integrity, and respect.
As an employee of Advance America, you'll also find a great retail work schedule, market-competitive benefits, and a team oriented work environment. Working with Advance America allows employees to gain valuable experience in operations management, customer service, collections, marketing, and other skills that can create a pathway to promotions and greater responsibility.
Consider Advance America for meeting your personal and professional goals!
Why Advance America?
Great Schedule:
· You can have the best retail schedule around, allowing you time for your family and personal interests.
Advancement Opportunities:
· Currently, over 50% of the company's multi-unit managers have been promoted from within.
Growing Company:
· We're the national leader in the cash advance industry. We've grown to over 2,800 centers in 36 states and we're still growing! We can offer challenges and opportunities that others can't match.
Other Benefits:
· Life and health benefits
· 401k savings program
· Paid vacations and holidays
What Will You Do?
In General:
· You will be assisting Advance America clients in obtaining cash advances, money wiring through MoneyGram, money order sales, prepaid Visa cards, eTax and new services as added. Also, you will help with existing accounts, collections, obtaining new customers, daily operations, and the growth of location.
· You must have the ability to relate well to peers, coworkers, supervisors and especially our customers while maintaining a professional and cheerful manner.
· Money handling, file maintenance and compliance to the policies of the Company and the guidelines mandated by the State require an ability to concentrate and focus at all times.
For Customers:
· We pride ourselves on our exceptional customer service. It is important that you maintain a comfortable environment to provide our customers with the appropriate services to meet their needs.
· You will be involved with all collection efforts.
· Daily maintenance of customer accounts, daily filing and assisting in the auditing of incoming and outgoing materials
· Not only will you make sure that the current customers are happy, but it is up to you to assist with marketing programs, open new accounts, and ensure that all proper documentation is provided.
For Operations:
· Assist in balancing cash throughout the day.
· You will need to make sure that daily procedures, such as cash balancing, are executed.
· Adherence to preventative procedures to maintain a safe and secure work environment
· Local travel to sister locations, banks, and local businesses for training, staffing, marketing, banking and meetings as needed.
· The creed is what holds our organization together and makes us all successful. It is up to you communicate an image consistent with the company creed and vision to all members of the location.
Our Creed:
Respect Your Customers: Treat them with dignity and courtesy at all times.
Respect Your Associates: Treat them as you would like to be treated.
Respect Yourself: Work hard & use good, ethical judgment in everything you do.
Respect the Law: It is there to protect us and our Customers.
As guidance for daily business, all Advance America employees embrace these values:
Respect Your Customers: Treat them with dignity and courtesy at all times.
Respect Your Associates: Treat them as you would like to be treated.
Respect Yourself: Work hard & use good, ethical judgment in everything you do.
Respect the Law: It is there to protect us and our Customers.
Equal Opportunity Employer Advance America does not discriminate on the basis of race, religion, color, national origin, sex, age, pregnancy, disability, veteran status, citizenship or any legally protected category in connection with any phase of the employment process, including, but not limited to, selection, hiring, promotion, termination, compensation, training and benefits. It is also the practice and policy of Advance America to comply with all applicable federal, state, and local laws.
Requirements:
GENERAL:
· You must be at least 18 years old.
· Because of the local travel you need a valid Driver’s License and reliable transportation available daily.
· A clean Criminal Background and drug screen will be required at the Company's expense.
EDUCATION:
· A High School Diploma or equivalent is required.
· Bilingual/Spanish is a plus.
WORK EXPERIENCE:
· Having a background in a service related field such as retail, collections, banking, restaurant, hospitality, and/or customer service is required.
PERSONAL:
· Customer service is what separates Advance America from other companies.
· We are looking for people who genuinely like working with the public and with others.
· Sincerity, professionalism, a cheerful demeanor and likability are qualities that make for an excellent customer service representative in any organization.
· Customer confidentiality is of the highest importance and the ability to treat all information with the utmost care is crucial.
PHYSICAL REQUIREMENTS:
Physical demands are those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Advance America does not discriminate on the basis of race, religion, color, national origin, sex, age, pregnancy, disability, veteran status, citizenship or any legally protected category in connection with any phase of the employment process, including, but not limited to, selection, hiring, promotion, termination, compensation, training and benefits. It is also the practice and policy of Advance America to comply with all applicable federal, state, and local laws.
Please keep in mind that those who take the time to complete their information using correct spelling, proper grammar, capitalization and punctuation will be considered as a candidate. Those who don't will not be contacted. Applying on-line takes the place of a paper application.
