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For your reference, we have included the original job posting below.
Customer Quality Specialist
Job Number:
43546705
Company Name:
Apria Healthcare
Job Location:
Little Rock, AR US
Job Category:
Customer Service
Customer Quality Specialist
Coram, an Apria Healthcare Company, is a leading provider of specialty infusion and pharmacy distribution services with more than 80 branch locations and over 50 infusion suites throughout the country. Our more than 2,000 employees, including nearly 1,000 infusion nurses and pharmacists, are known in the industry for providing a high level of personalized care to thousands of home and infusion suite IV patients every day. Please visit our website at .
Verifies insurance information for accuracy and completeness and resolves discrepancies as needed. Obtains clinical information needed for order processing or reimbursement.
Contacts patient to: advise them of the order placed on their behalf and to confirm all patient demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received; to promote other company product and services, as appropriate.
Process information received from intake/service personnel.
Ensures proper selection of information online to ensure timely delivery and appropriate revenue recognition for order.
Maintains appropriate documentation received with order and conducts follow-up as applicable.
Demonstrates professional etiquette and courtesy when interfacing with customers.
Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
Complies with and adheres to all regulatory compliance areas, policies and procedures, and ""best practices"".
Performs other related duties as directed by supervisor.
Qualifications:
Education or experience equivalent to a high school diploma is required.
At least two years related experience is required.
Apria Healthcare (or Coram Healthcare ) is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V
