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For your reference, we have included the original job posting below.
Customer Care Representative Job
Job Number:
25446869
Company Name:
BASF
Job Location:
Wyandotte, MI US
Job Category:
Customer Service
Customer Care Representative Job
Customer Care Representative-1000687
BASF is proud to be an Affirmative Action and Equal Opportunity Employer.
Description
Represents BASF as the primary point of contact for customers and, under direct supervision, is responsible for the entire order fulfillment process. Serves as the liaison for customers within BASF and also with external service providers. Performs routine tasks requiring resolution of many different, sometimes conflicting, issues. Receives, processes and follows up on orders and inquiries using reporting tools within the SAP environment. Directly initiates necessary action required to remove any obstacles between customers' requirements and BASF's ability to satisfy them. Monitors work queues to ensure orders are fulfilled as required and expedites shipments. Receives, processes and follows up on customer complaints/non conformances. Monitors and administers programs developed by Marketing that manage the inventories of products under sales allocation or control. Understands and follows defined Customer Care processes and procedures. Participates in making decisions within established guidelines in a fast-paced, sometimes stressful, environment. Presents relevant topics at sales or other business meetings.
Travels to customer and internal manufacturing sites as required.
This position is within a job family and will be filled at a level applicable to the qualifications of the successful candidate.
Shift Work: Staggered start hours - Candidates will be assigned the start time required for coverage and with advanced notice may be reassigned as business changes dictate. Some degree of flexibility in working hours is required. Some after hours phone coverage may be required.
Qualifications
Required:
. Bachelors degree or professional work experience (customer collaboration; order management)
BASF recognizes Institutions of Higher Education which are accredited by the Council for
Higher Education Accreditation or equivalent.
. Computer proficiency with Microsoft Office (especially Excel/Word) and web-based applications
. Ability to handle multiple PC applications
. Good written and verbal communication skills
. Ability to set priorities and manage time in a dynamic work environment
. Action oriented with good problem solving, analytical and math skills
Desired:
. Knowledge and understanding of international export logistics, export/import order management,
supply chain process, materials planning
. Knowledge of Non Conformance Management (NCM) process
. APICS certification or working towards APICS certification
. Knowledge of SAP
. Knowledge of export processes
. Developed business acumen
. Ability to read, write and speak Spanish, French or German
Primary Location : United States-Michigan-Wyandotte
