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For your reference, we have included the original job posting below.
Customer Care Representative Job
Job Number:
25300237
Company Name:
BASF
Job Location:
Florham Park, NJ US
Job Category:
Customer Service
Customer Care Representative Job
Customer Care Representative-1000643
BASF is proud to be an Affirmative Action and Equal Opportunity Employer.
Description
Represents BASF as the primary point of contact for customers and, under direct supervision, is responsible for the entire order fulfillment process. Serves as the liaison for customers within BASF and also with external service providers. Performs routine tasks requiring resolution of many different, sometimes conflicting, issues. Receives, processes and follows up on orders and inquiries using reporting tools within the SAP environment. Directly initiates necessary action required to remove any obstacles between customers' requirements and BASF's ability to satisfy them. Monitors work queues to ensure orders are fulfilled as required and expedites shipments. Receives, processes and follows up on customer complaints/non conformances. Monitors and administers programs developed by Marketing that manage the inventories of products under sales allocation or control. Understands and follows defined Customer Care processes and procedures. Participates in making decisions within established guidelines in a fast-paced, sometimes stressful, environment. Presents relevant topics at sales or other business meetings. Travels to customer and plant sites as required.
Some degree of flexibility in working hours is required. Also may be handling after hours phone coverage.
This position is part of a job family and will be filled at a level commensurate with the skills and experience of the successful candidate.
Qualifications
. Bachelors degree or professional work experience required (e.g., customer collaboration; order management)
BASF recognizes Institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
. Computer proficiency with Microsoft Office (especially Excel/Word) and web-based applications
. Ability to handle multiple PC applications
. Customer focused
. Ability to work well in a team environment
. Ability to set priorities and manage time in a dynamic work environment
. Good problem solving, analytical and math skills
Desired:
. Knowledge and understanding of supply chain process, materials planning, VMI and consignment
. Ability to read, write and speak Spanish
. Knowledge of Non Conformance Management (NCM) process
. APICS certification or working towards APICS certification
. Knowledge of COGNOS
. Knowledge of SAP
. Knowledge of Lotus Notes
. Good written and verbal communicator
. Developed business acumen
Primary Location : United States-New Jersey-Florham Park
