We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 10 out of 11 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Fargo, ND
We're looking for at least one year of related experience, and a college degree is preferred. A true willingness to listen to our customers, hear their needs, ...
American Income Life - Insurance Company - Fargo, ND US
Beginning a sales career this new year with American Income Life Insurance Company is your Opportunity Unlimited. We are looking for sales minded individuals ...
Do you enjoy customer service? Are you fluent in Korean? If your answer is yes, then this is the position for you! Excellent opportunity to work in a positive, ...
The most important part of providing exceptional customer service for the worlds largest consumer electronics retailer is offering the very best experience ...
This position is for local residents only. Title: Customer Logistics Representative Department: Edible / Pet Food Trading Position Summary: The Customer Logistics ...
Are you seeking a new and rewarding challenge? If so, read on to learn more about the Banker Connection Customer Service Representative (CSR) position. It just ...
Are you seeking a new and rewarding challenge? If so, read on to learn more about the Banker Connection Customer Service Representative (CSR) position. It just ...
Customer Service Representative / Route Driver Ameripride Services Inc Back to Search Form Details Location: ND Fargo Job Type: Distribution Shipping Transportation ...
Overview: Are you searching for career growth in an exciting industry that offers you an opportunity to help others? Labor Ready, a TrueBlue company, is now ...
the customer input process to qualify the customer... Provides customer service to walk-in customers in the store by greeting/assisting customers and obtaining......
For your reference, we have included the original job posting below.
Customer Care Professional
Job Number:
26616236
Company Name:
Spherion Staffing
Job Location:
Fargo, ND US
Job Category:
Customer Service
Customer Care Professional
Customer Care Professional The Customer Care Professional is accountable for customer satisfaction and the overall performance adherence for retail clients. The Customer Care Professional will work closely with her/his peers as well as colleagues across teams and the Customer Care Supervisor or Lead Supervisor, to ensure appropriate service delivery. Duties: *Customer Service & Satisfaction *Treat all customers with politeness and courtesy *Identify and be responsive to each customers individual needs *Build positive and professional relationships with each customer *Keep customers informed of their request status based on their individual needs *Meet commitments to customers in a timely manner *Maintain a measured Customer Satisfaction score equal to or greater than what is outlined in the client contract *Greet customers with a friendly and positive tone of voice *Gather all required client specific information based on type of request *Listen to customers without interrupting/ask questions to clarify your understanding *Troubleshoot as appropriate; educate the customer on troubleshooting steps taken, and if unable to resolve, clearly explain expectations on how case will be handled *Document required client specific information based on type of request *Accurately choose required case information critical to reporting *Escalate cases which cannot be resolved to the appropriate group based on case details *Accurately choose correct resolutions based on specific customer requests and detail gained from following troubleshooting steps *Utilize knowledge base tools provided for finding resolutions and contribute personal knowledge to the development of those tools *Actively follow up with escalation points on cases *Actively inform customers of the status of their issues based on their individual needs *Effectively contribute to meeting or exceeding overall client SLA measurements *Work closely with other team members to ensure phone coverage at all times *Actively work with other team members to improve communications/team continuity *Maintain a positive team attitude/build good working relationships with your team *Actively work to increase knowledge in the following areas: Customer service and satisfaction Help desk terminology and best practices General PC troubleshooting, configuration, and operation Client specific applications troubleshooting, configuration, and operation *Work with Customer Care Supervisor, Lead Supervisor or Customer Care Manager to set goals on the above areas and work out a plan for improvement *Meet and/or exceed target scores for knowledge tests as administered by the Customer Care Supervisor, Lead Supervisor or Customer Care Manager Requirements: *Help desk/call center experience *Strong customer service/telephone skills *Ability to multi-task *Ability to work in a fast paced environment *Client/customer-centric focus *Excellent interpersonal skills - approachable *Ability to communicate effectively and timely *Reliable and punctual *Technical aptitude *Bachelors degree or one to two years related job experience Other: *Multiple TTH positions, FT and PT *Must have flexible schedule *Pay Rate $10.00-$11.50 depending on shift ***Training classes start in October*** To be considered, please apply online at ; When prompted for a recruiter code, use R. If you have any questions please contact Brooke at
