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DISH Network is an innovative industry leader distinguished by its pioneering spirit. Ever since our establishment in 1980, we ve been the ideal workplace for ...
The Head of Global Workforce Management will be located at TeleTech's global headquarters in Denver, Colorado. General Summary: Directs the Workforce Management ...
Business Analyst, Global Workforce Management General Summary: Responsibilities include monitoring staffing and performance for multisite clients, and providing ...
For your reference, we have included the original job posting below.
Workforce Planner
Job Number:
39698239
Company Name:
DishNetwork
Job Location:
Englewood, CO US
Job Categories:
Customer Service Sales & Sales Management
Workforce Planner
DISH Network L.L.C (Nasdaq: DISH), is the nation's third largest pay-TV provider and the leader in digital television. As a TV entertainment provider, we are an industry pioneer and innovator known for driving technology to bring the best entertainment to millions. We believe that everything we do must begin and end with the customer experience.
DISH is an exciting place to work. We are a Fortune 200 Company with a workforce of 21,000 plus.We bring excitement and enjoyment to millions of people every day and we provide a better overall TV experience at more affordable prices than our competition.
Throughout our 30+ year history we have demonstrated our entrepreneurial spirit by achieving significant industry firsts. We were the first in our industry to offer high definition TV channels Free for Life, and we are the nation’s leader in HD programming with more than 200 national HD channels.We are the only pay-TV company to offer a true TV Everywhere solution; our Sling technology allows access to live television and DVR content from a computer or any mobile device.In addition, our recent acquisition of Blockbuster video stores only enhances our ability to provide subscribers with a richer entertainment experience at a great value.
Advanced project management skills with a focus on identification and implementation of innovative strategies and projects.Ability to work with vendors of applications and make recommendations for product improvement.
Ability to trouble shoot and problem solve effectively.User level experience with workforce management applications a plus
Proficient knowledge in call routing and IVR architecture.
Informs and advises operating management and personnel about standard requirements to support compliance, including documentation procedures.
Performs ad hoc analysis of Center Performance as requested by Center and organizational leaders.
Recommends the final course of action among several alternatives for enhancements to operational policies, procedures, and systems.
Able to implement resolution with little or no guidance from superiors.
User level experience with workforce management applications a plus
Intermediate Excel experience is required.Experience with solver, advanced filters, advanced worksheet formulas is preferred
Ability to compile data and present to large groups.
Be able to provide independent recommendations for process improvements.
Independently works to identify opportunities for improvement in Center performance and results.
Associates Degree; or 1 year related experience and/or training; and 3 years of customer service experience which entails a minimum of 2 year business operations experience (Scheduling, Command Center, and/or Technical Operations); or equivalent combination of education and experience.
