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Position: Global Travel Industry Sales Manager br / Department: Global Sales, New York br / Purpose: Develop and execute strategic sales and br / marketing ...
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Provide optimal business travel solutions to customer within Amex guidelines whilst generating cost savings on behalf of the client.
Provide a friendly efficient service that meets customer's expectations.
Adhere fully to customer Travel Management policy whilst still promoting Amex preferred suppliers when possible within those parameters.
Have the ability to prioritise workloads and retain professional attitude to customers, approach complex situations with flexibility.
Meet your office's productivity targets and customer service level agreements.
To meet and exceed the quality service delivery expected by our customers whilst ensuring our customer service level agreements are fully met.
Responds positively to customers by making reservations for business travellers accurately and efficiently, aiming to complete the transaction at the point of sale. Completes any service requests and sells related products such as car hire and hotels. Ensure customer traveller profiles and details are accurate. Makes the customer aware of their company travel policy, and communicates this to ensure adherence. Completes after call work, finalising the traveller's itinerary.
Provides advice on visa, passport and security requirements relating to the destination and confirms the issuing details for each reservation.
Actively promotes the importance of our preferred supplier program and SRB. Can recite current preferred supplier program and embargoed suppliers.
EOE statement: American Express is an Equal Opportunity Employer.
Required Qualifications:
Solid experience in business travel Excellent Amadeus Skill level Technical telephone skills Understanding of call monitoring Excellent telephone manner Technical knowledge Knowledge of travel products Knowledge of customer services Understanding of customer requirements, Strong Time management skills Mentoring skills Organisational skills Knowledge of Web ID Knowledge of IEX Experience of banking clients preferred
