Work at Home - Customer Service Representative
Join A Great Team In A Growing Company And Do it From Home!
Just starting out? Looking for a new opportunity or a second career? This is a chance to learn from the ground up. Apply your professionalism and people skills to our terrific training and you will be on your way to a having a career, not just a job.
Our CSR’s:
- Know their company is 100% committed to creating jobs with competitive salaries here at home.
- Option to choose from several United Healthcare insurance plans with vision and dental. FSA (Healthcare and Dependent Care Flexible Spending Accounts). Accrued PTO (paid time off). 6 recognized National Holidays. 401(k).
- Can continue to train and grow, with access to thousands of self-improvement courses (e.g. time management, project management, database development, etc).
- Are considered first for promotion.
American Support provides top quality customer support services to telecommunication and cable companies, including: billing and tech support as well as customer call center operations and management.
OVERVIEW
American Support CSR’s provide excellent customer service by responding to telecommunication or cable customer inbound calls. They provide courteous problem solving, provide quality information and promote additional services.
Shift availability must be flexible to work at least 8 hours between the hours of 7:00AM to 2:00AM, as schedules will be based on performance and tenure. Shifts may NOT include weekend days off.
MAJOR DUTIES & RESPONSIBILITIES:
Successful candidates will be able to:
1. Sign in and out for scheduled shifts at appointed times.
2. Use a computer terminal to access customer information and convey necessary information to customers.
3. Answer customer questions (basic information such as prices, programming, installation of services, billing, etc.) with appropriate and accurate information.
4. Communicate effectively with customers and co-workers in person and in writing, face to face, on the radio, and over the telephone.
5. Deliver prompt resolution of customer problems/complaints (resolves basic issues and refers complex issues and concerned customers to appropriate lead representative or supervisor as necessary).
6. Retain information and make sound decisions.
7. Operate a PC and computer printer.
8. Set priorities schedule and/or reschedule service calls.
9. Acquire and maintain current up-to-date cable “product” knowledge (i.e., programming, promotions, etc.).
10. Provide, with appropriate persuasive communication skills, information on cable services and enhancements.
11. Use the necessary skills to determine service outages (i.e., use Knowledge Base and all other systems).
12. Contact customers concerning scheduled service calls and handle basic dispatch duties, in the absence of dispatch personnel.
13. Create and maintain customer information (may receive/transmit/route/relay service call information to dispatch or directly to the service technician.
14. Complete other duties as assigned.
Requirements:
SKILLS / REQUIREMENTS
Qualifications:
- High school education or equivalent.
Required Skills:
- A proven track record in school or work experience in working with people and excellent communication skills.
- At least one year of transferable telephone/customer relations experience, knowledge of CRT procedures, mathematical aptitude.
- Background/experience that indicates dependability, flexibility, and ability to work in a fast paced environment.
- Must be available to work outside normally scheduled hours to satisfy customer needs.
- Acceptable background and credit history.
Experience in the Following Areas is a Plus but Not Required:
- Experience in public relations or sales are highly desirable.
- Bilingual language skills a plus.
