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For your reference, we have included the original job posting below.
Collections Associate - Ameriprise Bank Job
Job Number:
25775151
Company Name:
Ameriprise
Job Location:
Minneapolis, MN US
Job Category:
Customer Service
Collections Associate - Ameriprise Bank Job
Job Description
Available Openings:
1
Job Title:
Collections Associate - Ameriprise Bank
Job ID:
80242
Minneapolis, MN
Location:
Business Unit:
Bank
Full/Part Time:
Full-Time
Eligible for Relocation:
N
Regular/Temporary:
Regular
Travel Percentage:
None
License:
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Responsibilities
- 2+ years Collections experience. - 2+ years banking and/or financial industry desired. - Strong knowledge of FDCPA laws and regulations. - Work a flexible work schedule between the hours of 8:00am-8:00pm weekdays as well as 8am-12pm Weekends - Demonstrates written and oral communication skills. - Evidence of knowledge of spreadsheet, process flow and letter creation required. - Strong PC skills (ie, Excel, Word and Microsoft Office). - Must be detail oriented and accurate.
JCODE:23919 JCODE:23917
Responsibilities
As a Collection Associate you will be responsible for handling incoming calls from clients; as well as make make outbound calls to offer payment solutions to ensure successful collections. You will: - Perform Monetary and Non-Monetary transactions on loan accounts and any additional related tasks of the data processing functions. - Provide effective collaborative support to the Lending Team. A working knowledge of banking regulations as related to an FSB. - Cross-train learning all processes in a multi-functional team. - Work with all levels of management. - Gain and maintain a working knowledge of department policies and procedures. - Works within well-defined processes and procedures. Works under supervision. Works with internal partners to solve problems. - Outbound and inbound customer communications via telephone, written correspondence and fax. - Significant customer and internal communication skills are required in order to compose correspondence and interact effectively. - Communication between associates is crucial. - Processing of Bankruptcy, Probate and Debt resolution claims.
