Job Title: Client Support Specialist 1 Country: United States
State: Texas
City: Houston
Locations: Texas, Houston
Employment Status: Full Time - Permanent
Job Responsibilities: (Description) Automatic Data Processing, Inc. (NASDAQ: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to organizations of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. When you have the strength of ADP behind your career, you have a world of opportunity ahead of you!
We are seeking a Client Support Specialist in our Houston, Texas Office.
Our Client Support Specialists make a difference because they solve our clients' problems. Here is what you would do as a member of our team:
Work with fellow ADP colleagues in a service call center environment to answer questions received from an ADP client regarding our Payroll and HR products. You would investigate, research, analyze and resolve simple to highly complex problems.
Educate our clients regarding ADP products to ensure full use and understanding of our products' capabilities and procedures.
Follow-up with clients to ensure they were satisfied with the service received. Develop and maintain effective ADP/client relationships and work to ensure the client has a meaningful and positive experience when speaking with an ADP representative.
You bring the customer service attitude we need and we'll provide an opportunity at a rewarding career QualificationsRequired (Experience, Skills, Academic): 5 years experience in a client service processing capacity with proven proficiencies in basic statistical computations and related problem resolution through effective interface and communication.
Experience with PC applications/ workstation, Lotus, windows and word processing necessary.
A background in payroll and/or financial services industry is a huge plus.
High School Diploma required, or equivalent education and experience.
Some college courses preferred.
If selected, will be sent an assessment to yur personal e-mail. The assessment will need to be completed as soon as possible in order to proceed to the next step.
Education: High School
Job Category: Customer/Client Service
Area of Interest: General Client Services
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