That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
SUMMARY:
Validate and/or direct front line investigation, determine liability, confirm subrogation potential and maximize fair recoveries by negotiating and settling subrogated claims. Promptly and aggressively recover payout.
PRIMARY DUTIES:
Identify carriers of responsible party/parties. Determine extent of liability, damages and contribution potential.
Evaluate liability and damages to assess subrogation potential including consideration of jurisdiction regulations.
Direct the preservation of evidence. Manage evidence; hire experts and identify resources for specific activities to further the investigation of investigate the claim. Assign, manage and direct litigated claims and associated attorney contacts.
Verify the nature and extent of the loss by obtaining and reviewing appropriate records and damages documentation (e.g., recall information, successor corporations, etc). Conduct -next tier- investigations based on information obtained.
Negotiate subrogation recoveries with carriers, responsible party(s), and other legal representatives/attorneys
Keeps diary system to manage file in a timely manner; Document key activities in a timely, clear, and concise manner.
Manage the pursuit and recovery of subrogation claims in a timely and aggressive manner
Manage expenses on assigned files to assure cost effective resolution, including legal expenses on the few litigated files that may be managed.
Communicate with insureds, claimants, agents, witnesses, and attorneys during the pursuit of subrogation. May refer claim to other company resources (e.g., SIU, Risk Control).
Partner with counsel to develop litigation plan and adhere to applicable guidelines
Direct and monitor activities with counsel in accordance with established litigation plan. Recognize and implement alternate means of resolution.
Professionally communicate and provide exceptional customer service to insureds and agents; Update appropriate parties as needed, providing new facts as they become available and an analysis of their impact on the liability and recovery settlement options.
Maintain favorable working relationships with claim offices, including assisting in training as appropriate
Appropriately deal with information that is considered personal and confidential.
Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, to inquiries from agents and brokers.
EDUCATION/COURSE OF STUDY:
Bachelors degree or equivalent claim experience desired
WORK EXPERIENCE:
Working level knowledge in liability and of assigned line of business
Working knowledge of the Internet, claim systems and Microsoft products
Working level knowledge and skill in claim and recovery strategies.
OTHER:
Strong negotiation and customer service skills
Strong organizational, file management and time management skills
Attention to detail; ability to prioritize
Demonstrated focus on quality and continuous improvement
Excellent written and oral communication skills
Strong decision-making skills
Adaptability and demonstrated ability to manage change. Ability to work with a sense of urgency to get results
Demonstrated ability to handle conflicts and deal with difficult situations
Strong interpersonal skills; ability to work independently and in a team environment
Analytical and strategic problem solving skills
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
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