Center Customer Service AssocCenter Customer Service Assoc
MA-Hyannis
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Description
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PROMOTE FROM WITHIN
At FedEx Office we value our Team Members and foster an environment career development and internal promotions. Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.
If you are a current FedEx Office Team Member,click hereto complete the Internal Application Process.
Overview:
The Center Customer Service Associate (CSA) delivers friendly, polite, and expert service to all customers. The CSA is required to operate a wide variety of equipment, take customer orders, assist customers, move boxes and equipment, operate computers and computerized equipment, learn advanced computer software applications, perform various administrative functions, follow instructions from supervisors, and communicate effectively with other team members.
Responsibilities:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
* Provides friendly, polite, and expert customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision
* Takes customer orders, gives pricing information, performs consultative selling to customers, and recommends FedEx Office products and services
* Sets priorities of customer projects
* Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
* Performs multiple tasks at the same time, using automatic equipment capabilities
* Troubleshoots routine equipment problems
* Collates, sorts and organizes customer orders
* Operates photocopy, binding and other auxiliary equipment
* Operates the Point of Sale terminal (POS), handles money and makes change
* May assist with financial reporting including daily sales, close-outs and bank deposits
* May assist in the training of center team members
* May log orders in tracking system, perform quality checks, package, store, retrieve, and ring up orders
* May prepare bank deposits and purchase orders
* May research customer account problems to resolve disputes
* May coordinate asset moves with FSO
* May maintain filing system
* May ensure center has necessary supplies, equipment and inventory
* May generate POS reports as needed
* Follows instructions of supervisors and assists other team members in performing center functions
* Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
* Secondary responsibility for coordination of all shipping related services and activities, to include:
* Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
* Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
* Offers assistance to customers by suggesting appropriate shipping method
* Maintains inventory of shipping supplies
* Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
* All other duties as needed or required
Qualifications:
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
* High school diploma or equivalent education
* Good verbal and written communication skills
* For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check
* For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS:
* Ability to stand during entire shift, excluding meal and rest periods
* Ability to move and lift 55 pounds
* Ability, on a consistent basis, to bend/twist at the waist and knees
* Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
* Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
* Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
* Ability, on a consistent basis, to work with minimal supervision
QUALITY DRIVEN MANAGEMENT (QDM):
(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
* Suggests areas for improvement in internal processes along with possible solutions
* Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
* Applies Quality concepts presented at training during daily activities
* Supports FedEx Office Quality initiatives
Job ID: 2012-65764
JobTitle: Center Customer Service Assoc
Company Overview
The world comes to us for document solutions and services because we are a technology innovator and we deliver on our promises. Behind 17,000 team members and 1,900 digitally connected locations throughout 8 countries is an enviable infrastructure along with an environment where customer driven individuals will thrive.
FedEx Office is an equal opportunity/affirmative action employer (M/F/D/V), committed to diversifying its workforce.
Location: MA-Hyannis
Job Family: FedEx Office
Full/Part Time: Full Time
Job Category: Retail
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