We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 10 out of 16 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Las Vegas, NV
Basic Qualifications High school diploma or equivalent Perform basic mathematical calculations Communicate in the English language both verbally and written ...
Job Description: Take & track inbound customer calls, Multitask utilizing a variety of tools on a single call to resolve customer concerns and issues, Serve ...
Position Details Job Description Cox Communications is looking for quickthinking, customerfocused representatives to take calls from existing customers who ...
Primary Responsibilities Leads staff involved in candidate service with strong knowledge of customer systems and products/services. Works closely with managers ...
Job Description Cox Communications is looking for passionate, customerfocused representatives to play a pivotal role in the experience of customers through ...
Responsible for the day to day management of the reservations teams, supervisors/representatives and ensuring customer interactions are handled in a helpful, ...
Job Description Cox Communications is looking for quickthinking, customerfocused representatives to take calls from existing customers who want to disconnect ...
For your reference, we have included the original job posting below.
Call Center Supervisor (Coach)
Job Number:
43713811
Company Name:
Sitel Work@Home Solutions
Job Location:
Las Vegas, NV US
Job Category:
Customer Service
Call Center Supervisor (Coach)
Call Center Supervisor (Coach) Sitel is a global Business Processing Outsourcing (BPO) leader. Sitel works with large companies to support their inbound agent assisted client interactions. Our team consists of more than 52,000 associates in 26 countries, providing world-class solutions from onshore, nearshore, offshore and homeshore locations across 135+ facilities throughout North America, EMEA and Asia Pacific. The companys award winning services provide clients with the scale and diversity of offerings to ensure the best return on their customer investment. Sitel works with large companies to support their inbound agent assisted client interactions. Typical client interactions supported include customer service inquiries or product technical support for some of the worlds best known brand names. Sitel provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to our clients by reducing service costs, improving customer retention and increasing revenue per customer. Sitels ability to serve customers and track customer information across multiple channels enables us to consistently provide positive, intelligent service on behalf of our clients. Working at our Las Vegas, NV location , you will provide direction and guidance to Sitel Work@Home customer service agents as they transition from classroom training to their regular position, through virtual training and production support. By applying your excellent coaching skills, you will ensure consistent achievement of key performance metrics and will measure, report and communicate goal attainment for assigned team. Through your coaching, mentoring and team development skills, you will help agents expand their capabilities, thereby grooming them for promotional opportunities. You will also ensure accurate and timely communication to the Manager of Site Operations. To qualify for this position, you must have: A four-year college degree or directly related work experience A minimum of 12-18 months of call center experience Demonstrated interpersonal, coaching and supervisory skills Excellent verbal and written communication abilities The ability to set priorities and multi-task Sitel offers: Paid professional training Paid vacation time Medical and dental benefits 401(k) Employee discounts with Sitels many major brand-name partners including consumer electronics companies, PC manufacturers, satellite service providers and mobile communication companies See what everyone is talking about! Please apply online by clicking on the "Apply Now" button. Sitel is an equal opportunity employer.
