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For your reference, we have included the original job posting below.
Bilingual Customer Service Supervisor - Full Time - Varied Shifts - Including Days, Evenings and Wee
Job Number:
43290747
Company Name:
Macy's
Job Location:
Tempe, AZ US
Job Category:
Customer Service
Bilingual Customer Service Supervisor - Full Time - Varied Shifts - Including Days, Evenings and Wee
Overview:
Supervisors are responsible for the daily supervision, coaching, motivating, and development of assigned associates. Successful applicants must be fluent in English and Spanish. The salary range for this position is $13.00-$15.60 an hour.
Key Accountabilities:
Complete monthly performance evaluations
Resolve escalated customer complaints
Provide timely and appropriate follow-up on customer accounts
Resolve associate problems and concerns effectively
Provide timely and accurate completion of assigned special projects
Skills Summary:
High school diploma or general equivalency diploma (GED)
Must be fluent in English and Spanish
Outstanding customer service skills required
Excellent written/verbal communication skills required
Must have ability to work independently
Must have a strong proficiency in Microsoft application
Excellent problem solving, analytical, decision-making, and follow-up skills required
Excellent time management required
Excellent leadership skills required
Computer keyboarding and navigational skills required
Prior supervisory/lead experience within a call center environment a definite plus
Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
