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For your reference, we have included the original job posting below.
AT - T Telesales Representative- Cerritos, CA
Job Number:
26756149
Company Name:
AT&T
Job Location:
Cerritos, CA US
Job Categories:
Sales & Sales Management Customer Service
AT&T Telesales Representative- Cerritos, CA
Description
Don't miss this opportunity to join the company recognized by Fortune magazine as the World's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top50 Companies for Diversity.
As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.
Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!
Assists new and existing customers with the purchase of all equipment and service offered by the Company. Provides customer assistance with promotions. Works exclusively in a Telesales environment, which may be inbound and outbound calls. Required to achieve a sales quota. Performs other duties as assigned by management.
GENERAL DUTIES
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
Assists assigned sales associated with selling all products and services at management approved pricing. Consistently achieves sales and customer service objectives. Handles administrative aspects of the sale. Drive revenue by communicating the benefits of all products, services, features, plans and special offers to new existing customers as appropriate.
Provides World Class experience by resolving customer complaints or referring customer to supervisor or proper department for resolution. Provides information on all products, services, accessories, service features, pricing plans, roaming and data to the assigned team of B2B sellers.
Report to work on time and work schedule hours. Maintain required sign on time, productivity, and quality and standards. Follow established calling guidelines and procedures provided by management.
Successfully completes all sales and data training programs that are identified as core curriculum within the recommended time frames.
Assists in special projects assigned by supervisor or other duties as assigned by management.
ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:
Compiles reports as requested.
PHYSICAL REQUIREMENTS
No physical requirements.
Qualifications
BASIC QUALIFICATIONS
Center Hours
5am to 9pm Monday to Saturday
Sundays: Closed
Hours/Days of operation are subject to change based on the needs of the business.
TESTS:
Call Center Simulation (E-Technologies) or previous Call Center experience within the last 5 years.
6 months sales experience preferred.
SPECIAL JOB REQUIREMENTS:
Specific job assignments may require day, evening, weekend or holiday tours. Occasional overtime may be required.
TRAINING
On-the-job training.
On-line training.
Classroom training.
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
