We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 10 out of 109 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Oklahoma City, OK
This position will function as a Technical Field Service Representative on the C17 Propulsion sustainment team supporting F117 engine depot maintenance. Provides ...
It's said that an army marches on its stomach. If that's the case, you can be the Soldier who keeps the Army National Guard marching on. In the Army National ...
DISH Network is an innovative industry leader distinguished by its pioneering spirit. Ever since our establishment in 1980, we've been the ideal workplace for ...
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call ...
LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as a Premises Technician can provide you with exactly that! Take advantage of our paid training ...
This position is within the Global Transport & Executive Systems (GTES) C32A & C40BC program within the Service Engineering team. The C32A and C40BC are ...
This position is within the Global Transport & Executive Systems (GTES) C32A & C40BC program within the Service Engineering team. The C32A and C40BC are ...
Must have 2+ yrs. of customer support and Software QA experienced, Computer literate. Must possess excellent communication skills, good analytical skills, speak ...
AAA Northern California, Nevada & Utah Insurance Exchange - Oklahoma City, OK US
For over 100 years, AAA Insurance Exchange* has had a strong tradition of helping people. We protect dreams and restore lives by delivering membercentric products ...
AAA Northern California, Nevada & Utah Insurance Exchange - Oklahoma City, OK US
Insurance Service Associate Main Responsibilities: Communicates benefits of membership to prospective members and provides additional assistance to policyholders ...
For your reference, we have included the original job posting below.
AT&T Customer Service Representative 1 - Oklahoma City, OK
Job Number:
39789993
Company Name:
AT&T
Job Location:
Oklahoma City, OK US
Job Categories:
Customer Service Clerical & Administrative
AT&T Customer Service Representative 1 - Oklahoma City, OK
Description
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.
SALARY RANGE: $424.50 - $573.00 per week
GENERAL DUTIES:
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
May be required to work in one or multiple queues/skill sets over various customer contact channels
Responsible for improving customer retention through programs and service provided to the customer
Utilizes mechanized systems to initiate and complete service orders and handle customer requests
Continually maintain working knowledge of all company products, services and promotions
Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories
ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:
Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
May sell and provision wireless services, products, features, equipment and accessories
May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required
PHYSICAL REQUIREMENTS:
No physical requirements
Qualifications
Required Qualifications:
At least 18 years of age
6 months experience operating a computer in Windows based environment
Availability to work a flexible schedule which includes all hours of call center operation
TESTS: Applicants will be expected to pass any assessment associated with the position.
TRAINING:
Classroom training
On-the-job training
On-line training
SPECIAL JOB REQUIREMENTS:
Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
One year customer service work experience preferred. Excellent communication and computer skills
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
