We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 10 out of 25 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Evansville, IN
Overview: Macy's is currently seeking dynamic, selfmotivated individuals who have a passion for makeup and skin care to work in one of our most vibrant and ...
Overview : The Flex schedule is designed to allow Macy's to flex up staffing during key events and peak selling times, and allows you the flexibility to maintain ...
Description Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism. Strives to resolve customer ...
The most important part of providing exceptional customer service for the worlds largest consumer electronics retailer is offering the very best experience ...
Customer Service Represenatative / CashierThorntons Inc. is nationally recognized as one of the leading retail chains in the gasoline and convenience store ...
Old National Bank is committed to consistently exceeding our customer's expectations, and we strive to help them obtain their financial needs and goals. We ...
American Income Life - Insurance Company - Evansville, IN US
Beginning a sales career this new year with American Income Life Insurance Company is your Opportunity Unlimited. We are looking for sales minded individuals ...
Answers the telephone within the 2nd ring, no more than three. * Completes secondary work assignments while consistently being interrupted with the primary ...
Are you looking for a stable parttime job that will allow you to show off your savvy customer service skills and have callcenter experience? Then look no ...
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car teams that are committed to quality, innovation, customer satisfaction ...
For your reference, we have included the original job posting below.
AT - T Business Customer Service Specialist I- Evansville, IN
Job Number:
35953886
Company Name:
AT&T
Job Location:
Evansville, IN US
Job Categories:
Customer Service Clerical & Administrative
AT&T Business Customer Service Specialist I- Evansville, IN
Description
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism. Strives to resolve customer issues with one call resolution.
Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sales quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.
GENERAL DUTIES
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
May be required to work in one or multiple queues/skill sets over various customer contact channels.
Responsible for improving customer retention through programs and service provided to the customer
Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
Continually maintain working knowledge of all company products, services and promotions.
Make recommendations according to customer's needs on features, accessories, upgrades and rate plans.
Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories.
ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:
Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines.
May sell and provision wireless services, products, features, equipment and accessories.
May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.
PHYSICAL REQUIREMENTS
No physical requirements.
Qualifications
Required Qualifications:
At least 18 years of age
6 months experience operating a computer in Windows based environment
Availability to work a flexible schedule which includes all hours of call center operation
TESTS: Applicants will be expected to pass any assessment associated with the position.
TRAINING
Classroom training
On-the-job training
On-line training
SPECIAL JOB REQUIREMENTS:
Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
One year customer service work experience preferred. Excellent communication and computer skills
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
