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Analytical Products Support Specialist Manager - Starmine Job
Job Number:
25789276
Company Name:
Thomson Reuters
Job Location:
New York, NY US
Job Category:
Customer Service
Analytical Products Support Specialist Manager - Starmine Job
Analytical Products Support Specialist Manager - Starmine (CUS00003310)
Analytical Products Support Specialist Manager - Starmine-CUS00003310
Description
Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on < Build an industry leading support/consulting group that provides TR with a decisive competitive advantage in the marketplace. Manage the team of analytical application experts in the servicing, consulting, and at times, training of our premium IM customers. The team will focus on consultative and complex interactions with our clients in the customization, analysis, and effective application of StarMine Professional and its core analytical content, and over the long term, other analytical content that will be included in next-generation IM platforms. In addition to managing the team, this will be a "player-coach" role, where support responsibilities will be expected as necessary for needs of the business, as well as for training of the team members.
1. Provide a consistent, global customer experience in the use and interpretation of our analytics and data. 2. Manage day-to-day operations of the group to ensure clients receive the highest quality services and expertise. 3. Coordinate with the Asia & European teams to maintain a global structure. 4. Ensure staff is fully trained with the required knowledge and skills: product, content, analytics, market, workflow, other TR applications, etc. in order to fulfill their job duties; training and education will be extensive and ongoing. 5. Liaise with segment/business representatives to promote the business goals and functions necessary to service our clients. 6. Communicate strategic directions and ensure the highest level of customer satisfaction. 7. Provide customers' feedback and timely monthly reports to management team as well as to the segments/business representatives. 8. Equal importance should be placed on consultative client efforts to enhance our client's utilization and value from our solutions as well as engaging clients in relationship building efforts. 9. Coach staff to deliver superior customer service in line with global customer support guidelines. 10. Recruitment and selection of staff in line with the Customer Support Competency Framework. 11. Proactively manage performance and coach within the Customer Support Competency Framework. Participate in the performance management & review process facilitating the quarterly, midyear and annual review process. 12. Moderate to extensive travel will be required.
Qualifications
1. 5+ years Financial Services, Investment Management, or Investment Banking Industry knowledge; specific experience in portfolio management, buyside/sell side analyst or banking associate. 2. Strong customer relationship and consultative focus for both internal and external customers. Extensive knowledge and experience with the sales cycle of appropriate products and specific needs of IM customers. 3. Familiar with Service Operations and principles including Performance Measurement, & Service Level Management. The ability to drive business process improvement and reduce costs. 4. Excellent presentation, written communication and interpersonal skills. Strong staff development and human resources management skills and the ability to train, motivate and inspire staff in a performance-driven environment.
Desired Skills:
At least 3-5 years experience, particularly in investment management, MBA preferable, Intention of completion of CFA Charter (Levels 1, II, and III) within 36 months of employment. Extensive experience in the financial services industry-with an emphasis on experience working with buy-side analysts and portfolio managers. Experience using TR or competitor products is a plus. Extensive experience and knowledge of core analytics within StarMine Professional. Ultimately, must be an expert in the core analytical elements of other TR applications. Managerial experience is preferred.
Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.
Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.
