Perot Systems Corporation is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for Customer Care Advocates to join our team in Rochester Hills, Michigan.
Job Responsibilities: Perot Systems is looking for Customer Service Professionals to perform with excellence inside of our Customer Care Division. We want individuals who are committed, enthusiastic, motivated and talented. Providing customer satisfaction and loyalty are your goals as you will be interacting and building relationships with our leading automotive clientele.
Job Responsibilities include, but are not limited to:
Working in a fast paced professional call-center environment
Providing high quality, consultative customer service support to our clientele
Providing high levels of customer satisfaction by using computer keyboard operations
Using effective listening and probing skills to document, interpret, and identify customer needs or concerns
Do you truly believe in a higher level of customer service? Are you looking for a positive dynamic team environment; somewhere your enthusiasm and talent will be noticed? You need to join our TEAM!
The call-center is open Monday through Friday from 8AM until 8PM. Rotating shifts apply.
Perot Systems offers an excellent benefit and compensation package, vacation, holidays, tuition reimbursement, 401K and much more.
Required Skills:
Two plus years of customer service experience
Ability to work in a fast-paced, customer focused call center
Demonstrate strong organizational and business decision-making skills
Ability to interact with customers and team members with professionalism and maturity
Demonstrate strong customer service skills
Ability to work independently, yet be a team player
Displays strong interpersonal skills
Excellent verbal and written communication skills
Ability to adapt and act quickly to process change
Ability to multi-task and have strong attention to detail
Adequate typing and Windows/PC skills
Desired Skills:
Six months of call-center experience
Love of the automotive industry is a plus
Goal oriented
Minimum Educational Requirements:
High school diploma or general education degree (GED)
College experience is a plus
More about Perot Systems At Perot Systems, we are looking for candidates that have a high level of integrity, are tenacious and can thrive in a team environment. We will provide you with the tools and opportunities to enhance expand and support your personal and professional growth. The Associates at Perot Systems enjoy a very entrepreneurial, dynamic environment. We do not have a rigid corporate ladder in place for you to climb but rather a career path that allows you to explore career opportunities throughout the entire organization.
In addition to a dynamic environment, Perot Systems will provide you with a very competitive salary, performance based bonuses, stock purchase program, tuition reimbursement (5K annually), 401K (50% match for first 4% of salary), health, dental and vision insurance coverage, paid holidays and vacation.
Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.
