| Job Number: | 21618152 | | Company Name: | Crystal Recruiting | | Job Location: | Phoenix, AZ US | | Job Category: | Customer Service | | Minimum Education: | 4-Year College Degree | |
| | Updated: 11/16/2009 |
Customer Service Representative
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Categories: Customer Service Support
Our client, located in Phoenix is currently in need of multiple Customer Service Representatives for a full time opportunity. Candidates selected for this assignment will begin work as soon as possible. The pay rate for this assignment is $11/hr.
The schedule for this position will be - Monday -Friday from 9am-6pm for 40-hours per week.
Duties are as follows:
Under immediate supervision, the incumbent will respond to routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform routine tasks requiring working knowledge of the Companys products and services.
Basic duties include:
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information from the caller to properly resolve the situation.
Communicates appropriate options for resolution.
Investigates and resolves complaints.
Refers non-routine inquiries and complaints to senior level Call Center Representatives.
Uses a computer system to research inquiries and log customer calls.
offers will be contingent on successful drug testing and background investigation results.
Requirements:
Required Skills / Qualifications:
High school diploma or equivalent.
Minimum of 1-year experience in Customer Service.
Minimum of 1-year general computer usage.
Preferred Skills / Qualifications:
Prior call center experience
Strong verbal communication skills.
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